Tuesday, November 13, 2012

Keeping eyeballs attached to the screen

Researchers studying how people read on tablets offer us some design insights.

Tablet readers typically give a story about 78 seconds before deciding whether to keep reading or to start looking for a new story. The team suggested designers give readers a "gold coin" at the 78-second mark (what the team called the "bailout point") in hopes of keeping readers engaged. The gold coin might take the form of a pull quote, picture, graphic, or link to another story, anything to keep the reader reading. By way of example, think about Time.com's tendency to include graphics and stand-alone links to other stories between paragraphs.

Orientation -- 70 percent of those in the study preferred a landscape layout, which is a consistent result. Garcia said he's been involved in six tablet studies and 90 percent all participants start with a tablet in the landscape position.

Careful selectors v. not-so-careful -- People who went on to read a full story, fixated on an average of 18 different elements on a home page -- looking at headlines, subheads, pictures, captions, etc. -- before choosing which story to read. People who tended not to read full stories, looked at an average of nine elements before choosing.

Navigation -- The researchers found that 67 percent of readers used the browser's controls (e.g., the back button) to get to more content even though navigation tools were built in.

Scanners v. methodical readers -- About 75 percent of digital natives (those between 18- and 28-years-old) read used a "scanning" style to consume news on a tablet. Interestingly, this doesn't mean they don't read or read less, they just have a different search method. It's style of consumption, not amount of consumption.

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